SERVICE CONCEPT

服務理念



提倡服務的全程化和全員化,將服務理念和服務意識貫徹到每一個員工的心中,通過專業化的售前服務,與客戶一體的售中服務,幫助客戶排除故障及解決問題的售后服務等全程服務體系,確保服務過程的完美質量,提高企業的競爭力。公司有專職的客戶服務部,另五大職能部門配合客服部,其中包括信息部、訂單部為不同的客戶解決不同的問題;客戶服務部還具備專業的知識庫和專業技術人員,可及時回答客戶的問題;

全力構造“直接反饋、同步響應、系統聯動”的客戶服務系統,各一線人員及時將客戶的問題即時傳輸給公司相關部門,各部門同時啟動支持解決程序,并在充分溝通的基礎上,第一時間制定整體解決方案,以最快的速度解決問題。

目前,公司在全國的各省市自治區均配備了專業的售后服務人員,對所有產品在全國范圍內提供售后聯保服務,讓各地用戶放心地享受到后期服務,保證將客戶意見、故障報修等情況在第一時間內反饋到公司客戶服務部。


SERVICE SYSTEM

服務系統



提倡服務的全程化和全員化,將服務理念和服務意識貫徹到每一個員工的心中,通過專業化的售前服務,與客戶一體的售中服務,幫助客戶排除故障及解決問題的售后服務等全程服務體系,確保服務過程的完美質量,提高企業的競爭力。公司有專職的客戶服務部,另五大職能部門配合客服部,其中包括信息部、訂單部為不同的客戶解決不同的問題;客戶服務部還具備專業的知識庫和專業技術人員,可及時回答客戶的問題;

全力構造“直接反饋、同步響應、系統聯動”的客戶服務系統,各一線人員及時將客戶的問題即時傳輸給公司相關部門,各部門同時啟動支持解決程序,并在充分溝通的基礎上,第一時間制定整體解決方案,以最快的速度解決問題。

目前,公司在全國的各省市自治區均配備了專業的售后服務人員,對所有產品在全國范圍內提供售后聯保服務,讓各地用戶放心地享受到后期服務,保證將客戶意見、故障報修等情況在第一時間內反饋到公司客戶服務部。


Welcome to the website of Dongguan EIegant Hardware Products Co.,Ltd

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Company culture

Innovation leads development, scientific and technological achievements harvest

Company culture

Innovation leads development, scientific and technological achievements harvest

Our company always adheres to the "people-oriented" principle, recruits talents from all over the world, and builds the "Elegant Hardware" company into the most professional, best and most trusted well-known enterprise in the industry. Efforts to develop "high-tech, high-performance, high-reliability, cost-effective, and high-quality products. The company attaches great importance to the training of employees' skills and the cultivation of their overall quality. Improved by a combination of external and internal training and on-site guidance The overall quality of employees. The company organizes employee tours and various cultural and recreational activities every year to enrich employees’ amateur cultural life and create a harmonious and harmonious atmosphere for the company. We uphold the concept of "business as home" and provide employees with the best work Environment, provide regular training for employees, continuously improve personal ability and professionalism, and provide smooth promotion channels for employees to ensure the stability of employees. At present, our company's employees account for 15% of the total number of employees for more than ten years.

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Corporate events

Innovation leads development, scientific and technological achievements harvest

Corporate events

Innovation leads development, scientific and technological achievements harvest

New Year's Eve party

Corporate birthday party

Elegant tug of war

Elegant First Lecturer Training

The 3rd BBQ

Home    |    About us    | Product    |    Honor    |    Technical strength    |    News    |   Contact us

Tel:0769-88116629   E-mail:dianya@dianyawujin.com

Company Address: Room101,No.36,ZhongtangSection,BeiwangRoad,ZhongtangTown,Dongguan City,Guandong Province,China

Dongguan EIegant Hardware Products Co.,Ltd All rights reserved  粵ICP備2021066733號   

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