SERVICE CONCEPT

服務理念



提倡服務的全程化和全員化,將服務理念和服務意識貫徹到每一個員工的心中,通過專業化的售前服務,與客戶一體的售中服務,幫助客戶排除故障及解決問題的售后服務等全程服務體系,確保服務過程的完美質量,提高企業的競爭力。公司有專職的客戶服務部,另五大職能部門配合客服部,其中包括信息部、訂單部為不同的客戶解決不同的問題;客戶服務部還具備專業的知識庫和專業技術人員,可及時回答客戶的問題;

全力構造“直接反饋、同步響應、系統聯動”的客戶服務系統,各一線人員及時將客戶的問題即時傳輸給公司相關部門,各部門同時啟動支持解決程序,并在充分溝通的基礎上,第一時間制定整體解決方案,以最快的速度解決問題。

目前,公司在全國的各省市自治區均配備了專業的售后服務人員,對所有產品在全國范圍內提供售后聯保服務,讓各地用戶放心地享受到后期服務,保證將客戶意見、故障報修等情況在第一時間內反饋到公司客戶服務部。


SERVICE SYSTEM

服務系統



提倡服務的全程化和全員化,將服務理念和服務意識貫徹到每一個員工的心中,通過專業化的售前服務,與客戶一體的售中服務,幫助客戶排除故障及解決問題的售后服務等全程服務體系,確保服務過程的完美質量,提高企業的競爭力。公司有專職的客戶服務部,另五大職能部門配合客服部,其中包括信息部、訂單部為不同的客戶解決不同的問題;客戶服務部還具備專業的知識庫和專業技術人員,可及時回答客戶的問題;

全力構造“直接反饋、同步響應、系統聯動”的客戶服務系統,各一線人員及時將客戶的問題即時傳輸給公司相關部門,各部門同時啟動支持解決程序,并在充分溝通的基礎上,第一時間制定整體解決方案,以最快的速度解決問題。

目前,公司在全國的各省市自治區均配備了專業的售后服務人員,對所有產品在全國范圍內提供售后聯保服務,讓各地用戶放心地享受到后期服務,保證將客戶意見、故障報修等情況在第一時間內反饋到公司客戶服務部。


Welcome to the website of Dongguan EIegant Hardware Products Co.,Ltd

Product ——————

We adhere to high standards of production management

PRODUCT ——————

We adhere to high standards of production management

Laser carving display

Professional equipment to create exquisite products

Laser carving display

Professional equipment to create exquisite products

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Fiber laser engraving machine

 

The fiber laser machine adopts an integrated overall structure, no optical pollution, optical mode, high conversion efficiency, and has many unique advantages in laser marking applications.

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Purple laser engraving machine

 

The ultraviolet laser marking machine adopts the third-order intracavity frequency doubling technology to output a 355nm ultraviolet laser. The 355nm ultraviolet light focus spot is very small, and the processing heat effect is small, so it can perform ultra-fine marking.

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3D laser engraving machine

 

3D laser engraving adopts high-speed scanning galvanometer, which has high scanning accuracy, fast speed, stable performance, and meets the requirements of long-term continuous work. The system is simple to operate, flexible and convenient to change. With automatic lifting and secondary rotation functions, four-axis linkage can be realized, and CCD visual positioning is supported at the same time, for special shapes, and products with multiple different orientations are required at the same time, reducing manual operation flipping and the number of machines, and laser carving products are the highest precision It can reach within 0.02mm.

Dongguan Elegant Hardware Products Co., Ltd.

Dongguan Elegant Hardware Products Co., Ltd. is a national high-tech enterprise that provides advanced vacuum coating technology research and development services, advanced vacuum coating production and processing, and vacuum coating equipment research and development, design and production.
The company was established in 1997, starting from a factory run by Shenzhen University, from two PVD coating machines to more than 120 coating machines. Starting from traditional watches and jewelry, the company gradually involves golf heads, mobile phone parts, smart wear, and milling. Knife bits and so on.
The company is headquartered in Zhongtang Town, Dongguan City, Guangdong Province. It covers an area of 22,000 square meters and a building area of 48,000 square meters. The company is a national high-tech enterprise. In 2011, it was selected as a member of the National Watch Standardization Technical Committee. In March 2021, it was incorporated into Dongguan Doubled Enterprise Library. 

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News

We study customers and consider the authenticity of our services, this is our mission  

news

We study customers and consider the authenticity of our services, this is our mission

Our

major client

our

major client

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Tel:0769-88116629   E-mail:dianya@dianyawujin.com

Company Address: Room101,No.36,ZhongtangSection,BeiwangRoad,ZhongtangTown,Dongguan City,Guandong Province,China

Dongguan EIegant Hardware Products Co.,Ltd All rights reserved  粵ICP備2021066733號   

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